Things to Know - Special Needs

Make your vacation even more memorable by taking the opportuity to read these important points about your reservation.

• Airport Transfers

• Cancellation Policies

• Drink Packages

• Driving Directions to the Port

• Fuel Supplement

• Gratuities

• Norwegian Epic Entertainment Reservations

• Online Check-In & eDocs

• Special Needs

• Travel Documentation

• Travel Insurance

• What is Freestyle Cruising?

• What is included in the cruise?

• What should I pack?

Special Needs

NCL welcomes guests with special needs. Of course, we may require advance notice in order to accommodate them, so they must advise NCL's Access Desk of their needs at least three weeks prior to their cruise. All of the ships have designated staterooms with wider doorways and bathrooms that will accommodate wheelchairs and staterooms with lights and under-pillow vibrating alarms for guests with hearing impairments. Guide dogs are permitted on all NCL ships. Many staterooms have refrigerators that can be used to store medications that must be kept cold. Guests who use wheelchairs must provide their own. As of 9/1/07, NCL has signed an exclusivity contract with Care Vacations to be the sole supplier for oxygen and mobility services. They will be the only company allowed to deliver and supply all mobility aid equipment including standard (non-motorized) wheelchairs and electric equipment (scooters), oxygen equipment for use during the cruise or tour to those guests who pre-arrange the service with Care Vacations. Please note, liquid oxygen is not permitted on any NCL or NCLA vessel nor will be supplied by the vendor under any circumstance. Please have our guests contact Care Vacations at 1-877-478-7827 to make arrangements. The only exception to the above is guests who require dialysis equipment and supplies. These guests can contact Baxter Health Care at 1-800-422-9837 to make arrangements. NCL reserves the right to refuse or to revoke passage to anyone in such physical or mental condition as to be unfit for travel or who, in the judgment of the carrier, may be a danger to themselves or others. Diabetes Refrigerators are available in many staterooms for storing insulin. Diet NCL offers breakfast, lunch and dinner menus that include low-calorie recipes. Our top-rated chefs can also prepare vegetarian entrees (nutrition information provided), as well as low/no sodium and low/no cholesterol entrees. Sugar-free and fat-free desserts are also available. Guests who are hard of hearing or deaf Select staterooms are available on most ships for guests who are hard of hearing or deaf. Among the adaptive devices to make their cruise more enjoyable are in-stateroom lights and vibrating alarms that fit under a pillow and alert the guest to a doorbell, phone or emergency situation. In addition, the theatres of Norwegian Dawn, Gem, Jade, Jewel, Pearl, Star and our Pride of America have Assisted Listening Devices to help our guests with impaired hearing enjoy the award winning entertainment NCL has to offer. Medical Care for Minors Traveling Alone All guests 18 years or younger must have a least one guest 21 years or older traveling with them in the same stateroom. A minor not traveling with a parent or guardian must produce a notarized parental or guardian consent letter authorizing medical treatment in case of an emergency. This letter must be presented to an NCL representative at the pier. Failure to produce the letter at embarkation may result in boarding being denied. There are no refunds in the event of denied boarding. Onboard Medical Care Guests are entitled to free medication for seasickness. Customary charges may be made for all other services. Commonly used medications are kept on board and may be purchased at the office of the ship's doctor. Dramamine, Meclazine, Alka-Seltzer and aspirin are available free at the Purser's Desk. Pregnancy NCL will not accept guests who will have entered their 24th week of pregnancy by the time their travel with NCL concludes. A statement from the expectant mother's doctor (letter head form required), stating her due date and fitness to travel must be sent to NCL's Access Desk. NCL will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise. Wheelchair Users Sailing In Wheelchair Accessible Staterooms Guests that require fulltime use of a wheelchair must provide their own. Motorized wheelchairs and Scooters are welcome as well; however, they must be powered by gel-cell batteries. Due to safety regulations, NCL will not accept any wet-cell or acid battery-powered wheelchairs on board the ships. The wheelchair battery charger must be adaptable to 110 voltages. Wheelchair Users Not-Sailing in Wheelchair Accessible Staterooms Guests that require fulltime use of a wheelchair must provide their own. Wheelchairs are welcome; however, they must be collapsible if the guest is not booked in a wheelchair accessible stateroom.